This privacy policy sets out the manner in which personal data shall be managed on this website. It is essential that you read and accept it before continuing to navigate.

TUO Agency is a company with the trade name TUO AGENCY REPRESENTACIONES, S.L. and CIF: B-42655985.

Among our values is transparency, so we want you to know from the beginning that the privacy of your data is very important to us. This privacy statement explains what personal data we collect from our users and how we use it. We invite you to read these terms carefully before providing your personal data on this website. Those over the age of thirteen may register on www.tuoagency.com as users without the prior consent of their parents or guardians.

In the case of children under thirteen years of age, the consent of the parents or guardians is required to process their personal data.

Under no circumstances shall data relating to the professional, economic or privacy situation of other family members be collected from minors without their consent.

If you are under the age of thirteen and have accessed this website without notifying your parents, you must not register as a user.

This website respects and takes care of the personal data of the users. As a user, you should know that your rights are guaranteed.

We have strived to create a safe and secure space, and that is why we want to share our principles regarding your privacy:

We never request personal information unless it is really necessary to provide you with the services you require.
We never share our users’ personal information with anyone except to comply with the law or where we have your express permission.
We will never use your personal data for a purpose other than that stated in this privacy policy.
It should be noted that this Privacy Policy may vary depending on legislative or self-regulatory requirements, so users are advised to review it periodically. It will be applicable in the event that users decide to fill out a contact form where personal data is collected.

TUO Agency has adapted this website to the requirements of Organic Law 15/1999, of 13 December, on Personal Data Protection (LOPD, as per its Spanish acronym), and Royal Decree 1720/2007, of 21 December, known as the implementing Regulation of the LOPD. It also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons (GDPR), as well as with Law 34/2002, of 11 July, on Services of the Information Society and Electronic Commerce (LSSICE or LSSI).

Data controller for the processing of your personal data

Identity of the data controller: TUO AGENCY REPRESENTACIONES, S.L.
Trade name: TUO Agency
NIF/CIF: B-42655985
Address: C/ Doctor Fleming, 4 Bajo 03680 Aspe, Alicante
E-mail: info@organicdesign.es
Activity: Representation services for furniture brands
For the purposes of the provisions of the General Data Protection Regulation mentioned above, the personal data you send us through the forms on the website shall receive the data processing pertaining to “web users and subscribers”.

For the processing of the data of our users, we implement all the technical and organisational security measures established in the current legislation.

Principles that we will apply to your personal information

In the processing of your personal data, we will apply the following principles that comply with the requirements of the new European data protection regulation:

Principle of legality, loyalty and transparency: we will always ask you

for your consent to process your personal data. This shall be done for one or more specific purposes, of which we will inform you in advance in a fully transparent manner.
Principle of data minimisation: we will only request data that is strictly necessary in relation to the purposes for which we require it. The least data possible.

Principle of limitation of the conservation period: the data shall be kept for no longer than necessary for the purposes of the processing. Depending on the purpose, we will inform you of the pertinent conservation period. In the case of subscriptions, we will periodically review our lists and delete those records that have been inactive for a considerable time.
Principle of integrity and confidentiality: your data shall be processed in such a way that adequate security of personal data and confidentiality are guaranteed. You should know that we take all necessary precautions to prevent unauthorised access or misuse of our users’ data by third parties.

How have we obtained your data?
The personal data we process at TUO Agency is obtained from:

Contact form
Subscription form
Download catalogues
Service request form

What are your rights when you provide us with your data?
Any person has the right to obtain confirmation as to whether TUO Agency is processing personal data concerning them, or not.

The interested persons have the right to:

Request access to personal data relating to the interested party
Request rectification or deletion
Request the limitation of its processing
Oppose the processing
Request the portability of the data
Interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, the interested persons may request the limitation of the processing of their data, in which case it shall only be kept to bring or defend against claims.

In certain circumstances and for reasons relating to their particular situation, the interested persons may object to the processing of their data. NUSA DUA SPAIN, S.L.U. shall stop processing the data, except where there are compelling legitimate reasons, or where claims are being brought or defended against. As an interested party, you have the right to receive the personal data concerning you that you have provided to us, in a structured, commonly used and machine-readable format, and to communicate it to another data controller when:

The processing is based on consent
The data has been provided by the interested person.
The processing is carried out by automated means.
In exercising your right to data portability, you have the right to have personal data communicated directly from controller to controller where technically possible.

Interested parties will also have the right to effective judicial protection and to file a complaint with the supervisory authority, in this case, the Spanish Data Protection Agency, if they consider that the processing of personal data concerning them violates the Regulation.

For what purpose do we process your personal data?

When a user connects with this website, for example, to comment on a post, send an email to the owner, subscribe, download a catalogue or conclude a contract, he/she is providing personal information for which TUO Agency is responsible. This information may include personal data such as an IP address, name, physical address, email address, telephone number, and other information. By providing this information, the user gives his/her consent for his/her information to be collected, used, managed and stored by www.tuoagency.com only as described in the Legal Notice and in this Privacy Policy.

TUO Agency uses various systems to capture personal information and process the information provided by interested persons, with the following purpose for each capture system (forms):

Contact form: We request the following personal data: Name, Email, Phone and Type of Professional for the purpose of responding to the requests of users of www.tuoagency.com. For example, we may use this data to respond to your request and respond to any doubts, complaints, comments or concerns you may have regarding the information included on the website, the services provided through the website, the processing of your personal data, questions relating to the legal texts included on the website, as well as any other queries you may have and that are not subject to the contract conditions. I inform you that the data you provide will be located on the servers of SOLUCIONES WEB ON LINE S.L. (provider of TUO AGENCY REPRESENTACIONES, S.L.) within the EU; as well as on the servers of Mailchimp (provider of TUO AGENCY REPRESENTACIONES, S.L.) outside the EU in the USA. Mailchimp is covered by the EU-US Privacy Shield agreement, the information of which is available here, approved by the European Data Protection Committee.

Content subscription form: In this case, we request the following personal data: Name, Email, for the purpose of managing the list of subscriptions and sending newsletters, promotions and special offers, provided by the user when making the subscription. On the website, there are several forms to activate the subscription. The e-newsletters or newsletters are managed by Mailchimp. I inform you that the data you provide will be located on the servers of SOLUCIONES WEB ON LINE S.L. (provider of TUO AGENCY REPRESENTACIONES, S.L.) within the EU; as well as on the servers of Mailchimp (provider of TUO AGENCY REPRESENTACIONES, S.L.) outside the EU in the USA. Mailchimp is covered by the EU-US Privacy Shield agreement, the information of which is available here, approved by the European Data Protection Committee.

Service Request Form: We request the following personal data: Name, Email, Telephone, Address, for the purpose of requesting any of the services that www.tuoagency.com makes available to its users. The information collected will allow the pertinent service to be requested for a possible processing thereof offline. The requests shall be answered by email. I inform you that the data you provide will be located on the servers of SOLUCIONES WEB ON LINE S.L. (provider of TUO AGENCY REPRESENTACIONES, S.L.) within the EU; as well as on the servers of Mailchimp (provider of TUO AGENCY REPRESENTACIONES, S.L.) outside the EU in the USA. Mailchimp is covered by the EU-US Privacy Shield agreement, the information of which is available here, approved by the European Data Protection Committee.

Catalogue download form: The user has different catalogues of our exclusive brands that can be downloaded in exchange for their contact details, such as email. I inform you that the data you provide will be located on the servers of SOLUCIONES WEB ON LINE S.L. (provider of TUO AGENCY REPRESENTACIONES, S.L.) within the EU; as well as on the servers of Mailchimp (provider of TUO AGENCY REPRESENTACIONES, S.L.) outside the EU in the USA. Mailchimp is covered by the EU-US Privacy Shield agreement, the information of which is available here, approved by the European Data Protection Committee.

There are other purposes for which we process your personal data:

To ensure compliance with the terms of use and applicable law. This may include the development of tools and algorithms that help this website to ensure the confidentiality of the personal data it collects.
To support and improve the services offered by this website.
Other non-identifying data is also collected. This is obtained through cookies that are downloaded to the user’s computer when browsing this website and are detailed in the cookie policy.
To manage social networks. TUO Agency can have a presence on social networks. The data processing of people who become followers on the social networks of the official pages of www.organicdesign.es. shall be governed by this section. As well as by the conditions of use, privacy policies and access regulations of the social network in question, previously accepted by the user of TUO AGENCY REPRESENTACIONES, S.L. It will process the user’s data with the purpose of correctly managing his/her presence on the social network, informing him/her of the activities, products or services of TUO Agency. As well as for any other purpose that the regulations of social networks allow. In no case will we use the profiles of followers on social networks to send advertising individually.
In accordance with the provisions of the European General Data Protection Regulation (GDPR) 2016/679, TUO AGENCY REPRESENTACIONES, S.L. (TUO Agency), with registered address at C/ Doctor Fleming, 4 Bajo 03680 Aspe, Alicante, shall be responsible for the processing of the pertinent data to users of the website and subscribers.

TUO Agency does not sell, rent or transfer personal data to third parties without prior consent, where such data can identify the user, nor will it do so in the future. However, in some cases, collaborations can be made with other professionals. In these cases, consent shall be required from users, informing them of the identity of the collaborator and the purpose of the collaboration. It will always be carried out with the strictest safety standards.

Remarketing
The remarketing feature allows us to reach people who have previously visited www.tuoagency.com and associate a particular audience with a specific message. Remarketing is a method of getting users who have visited our site to do so again.

As a www.organicdesign.es user, you are hereby informed that data for this remarketing feature is being collected on www.organicdesign.es.

The information we collect through this feature is collected by Facebook cookies. You can find out what data is being collected by these cookies in the following privacy policies of each service:

Facebook
If you do not want your information to be collected by these cookies, you can opt out of Google’s cookies using the Settings of Google Ads. You can also disable the use of cookies from a third-party provider through the Network Advertising Initiative opt-out page.

These types of services allow interaction with social networks or other external platforms directly from the pages of this website. The interactions and information obtained by this website shall always be subject to the privacy settings of the user on each social network. If a service is installed that allows interaction with social networks, it might collect web traffic data relating to the pages on which it is installed even when users do not use the service.

Facebook Ads
At www.organicdesign.es, we use Facebook Ads, the Facebook advertising platform, which allows us to create campaigns and adverts. When generating an ad, the audience can be segmented by:

Place
Demographic data (age, sex, etc.) 
Interests (activities, hobbies, etc.) 
What they buy online and through other channels
The data obtained through Facebook Ads is subject to this privacy policy from the moment users leave their data in this website’s form to join the subscription newsletter. In no case will the information from Facebook be used for a different purpose.

Legal basis for the processing of your data
The legal basis for the processing of your data is: consent.

To contact or make comments on this website, users must consent to this privacy policy.

The prospective or commercial offer of products and services is based on the consent that is requested, the withdrawal of this consent not conditioning the execution of the subscription contract.

Category of data

The categories of data that are processed are identifying data.

Specially protected categories of data are not protected.

How long will we keep your data?
The personal data provided will be kept:

As long as the commercial relationship continues.
Until such time as it is requested to be deleted by the interested person.
Period from the last confirmation of interest: 1 year.

To which recipients will your data be communicated?
Many services that we use to manage your data have been engaged with third parties.

To provide the services strictly necessary for the development of the activity, www.organicdesign.es shares data with the following providers under their pertinent privacy conditions:

Google Analytics: A web analytics service provided by Google, Inc., a Delaware company with its main office at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to help www.tuoagency.com analyse how users use the website. The information generated by the cookie about your use of www.organicdesign.es (including your IP address) will be communicated to and stored by Google on servers in the United States.

Hosting: Soluciones Online S.L., which has its registered office in Spain. More information at: https://www.profesionalhosting.com (Soluciones Online S.L.). Soluciones Online S.L. processes the data in order to provide hosting services to TUO AGENCY REPRESENTACIONES, S.L.

Web platform: CONSULTORIA MARKETING PINCHAAQUI, S.L. which has its registered office in Alquerías del Niño Perdido, Spain. More information at: https://www.pinchaaqui.es/ (Consultoria Marketing Pinchaaqui, S.L.). Consultoria Marketing Pinchaaqui, S.L. processes the data for the purpose of providing its web platform services to TUO AGENCY REPRESENTACIONES, S.L.

Email marketing: The Rocket Science Group LLC d/b/a, which has its registered office in the USA. More information at: https://mailchimp.com/ (The Rocket Science Group LLC d/b/a). The Rocket Science Group LLC d/b/a processes the data for the purpose of providing email marketing services to TUO AGENCY REPRESENTACIONES, S.L.

Navigation
When browsing www.organicdesign.es, non-identifiable data may be collected, which may include IP addresses, geographical location (approximately), a record of how services and websites are used, and other data that cannot be used to identify the user. Among the non-identifying data is also that relating to your browsing habits through third-party services. This website uses the following third-party analysis services:

Google Analytics

We use this information to analyse trends, administer the website, track users’ movements on the website and gather demographic information about our user base as a whole.

Data secrecy and security
www.organicdesign.es is committed to the use and treatment of the personal data included of the users, respecting their confidentiality and to use them in accordance with the purpose thereof, as well as to comply with its obligation to save them and adapt all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of current data protection regulations.

This website includes an SSL certificate. It is a security protocol that allows your data to travel securely and in full. I.e. data is communicated between a server and web user and back again in a fully coded or encrypted manner.

www.organicdesign.es cannot guarantee the absolute impregnability of the Internet network or that data will not be accessed fraudulently by third parties.

Concerning the confidentiality of the processing, TUO AGENCY REPRESENTACIONES, SL shall ensure that any person who is authorised by www.organicdesign.es to process the Client’s data (including its staff, collaborators and providers), will be under the appropriate obligation of confidentiality (whether this be a contractual or legal duty).

When www.organicdesign.es is made aware of a security incident, it must notify the Client without undue delay and provide timely information relating to the Security Incident as known or when reasonably requested by the Client.

Accuracy and veracity of data
As a user, you are solely responsible for the veracity and correctness of the data you send to www.organicdesign.es, exonerating TUO AGENCY REPRESENTACIONES, S.L. (TUO Agency), from any responsibility in this regard.

Users assure and are liable for the accuracy, validity and authenticity of the personal data provided, and undertake to keep it duly updated. The user agrees to provide complete and correct information in the contact or subscription form.

Acceptance and consent
The user declares that he/she has been informed of the conditions on personal data protection, accepting and consenting to the processing of such data by TUO AGENCY REPRESENTACIOES, S.L. (TUO Agency) in the manner and for the purposes indicated in this privacy policy.

Revocability
The consent given, both for the processing and for the transfer of data of the interested parties, is revocable at any time by communicating this to TUO AGENCY REPRESENTACIONES, S.L. (TUO Agency) in the terms established in this Policy for the exercise of ARCO rights. This revocation will in no case be retroactive.

Changes in the privacy policy
TUO AGENCY REPRESENTACIONES, S.L. reserves the right to modify this policy to adapt it to new legislation, jurisprudence and industry practices. In such cases, TUO AGENCY REPRESENTACIONES, S.L. will announce on this page the changes introduced reasonably in advance of their implementation.

Commercial emails
As per the LSSICE, www.organicdesign.es does not carry out SPAM practices. Therefore, it does not send commercial emails by electronic means that have not been previously requested or authorised by the user. Consequently, in each of the web forms, the user can give his/her express consent to receive the newsletter, regardless of the commercial information requested.

As per the provisions of Law 34/2002 on Services of the Information Society and Electronic Commerce, www.organicdesign.es undertakes not to send communications of a commercial nature without properly identifying them.

Document revised on 22-05-2018.

On behalf of TUO Agency’s team, we would like to thank you for the time spent reading this privacy policy.